Xantrex X/XC Series Warranty

Xantrex X/XC Series Warranty

This Xantrex LLC Contractual Warranty applies to the following products:

 Freedom XC inverter charger

Models: 817-1050, 817-2080

 Freedom X inverter

Models: 817-1000, 817-2000, 817-3000


Geographic Validity:

United States of America and Canada


Length of Warranty:
2 years, unless local law requires a longer period in which case it will be that period of time “Xantrex LLC” means the local legal entity of Xantrex LLC that you purchased directly or indirectly the products from. “Product” means the Xantrex LLC, Xantrex or related branded inverter or charger product ( or other related device as identified above ) that you purchased from Xantrex LLC or through an authorized reseller or retailer.


1. Warranty Claims

This Contractual Warranty is provided by Xantrex LLC and covers defects in workmanship and materials in your Product. This warranty

period lasts from the date of purchase at the point of sale to you, the original end user, unless otherwise agreed in writing (the

"Warranty Period"). This Contractual Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty

Period.


2. Warranty Coverage

If a product becomes defective within the Xantrex LLC contractual warranty period, one of the following options, as selected by Xantrex

LLC, will be performed at no charge for materials or labor costs, unless this should be impossible or disproportionate. It is mandatory

that customer notify Xantrex LLC of the Product defect within the Warranty Period, and provided that Xantrex LLC, or designated

service partner, through inspection establishes the existence of such a defect and that it is covered by this Contractual Warranty:

 Repairing the product onsite,

 Repairing the product at Xantrex LLC, or designated repair facility, or

 Exchange the Product with a Replacement Product (of equivalent value according to model and age)

Alternatively, at Xantrex LLC's sole discretion, cash compensation equal to the Product’s residual value may be offeredThe term “disproportionate” applies in particular if the costs to Xantrex LLC were deemed unreasonable according to the following criteria:

 With reference to the value the product would have without the defect

 Taking into account the significance of the defect, and

 After consideration of alternative workaround possibilities available to the customer without significant inconvenience


If Xantrex LLC, or designated service partner, repairs or replaces a Product, its warranty continues for the remaining portion of the

original Warranty Period or 90 days from the date of the return shipment to the customer, whichever is greater. All replaced Products and all parts removed from repaired Products become the property of Xantrex LLC.


3. Warranty Limitations

This Contractual Warranty does not warrant uninterrupted or error-free operation of the Product or cover normal wear and tear of the

Product or costs related to the removal, installation, or troubleshooting of the customer's electrical systems. The warranty claims that

relate to defects caused by any of the following factors are not covered by the Contractual Warranty:

 Improper Use or Non-compliance with installation, commissioning, operation or maintenance instructions (i.e. not according to

the operation & installation manual)

 Unauthorized modifications, changes or attempted repairs,

 Vandalism, destruction through external influence and/or persons/animals

 Use in an unsuitable environment, including any environment or location that causes excessive wear and tear or dirt or dust or

debris buildup within the system or that is difficult or unsafe for Xantrex LLC representatives to access

 Insufficient ventilation

 Installation in a corrosive environment

 Failure to observe applicable safety standards & regulations

 Damages during transportation or storage

 Force majeure, examples include, but not limited to: fire, flood, earthquakes, storm damage, overvoltage & lightning strikes

 Exposure to fire, water, snow, moisture, or liquid ingress (except for any such exposure to environmental conditions that your

Product was specifically designed to withstand as indicated in the applicable specifications for your Product)

 Used as a component part of a product expressly warranted by another manufacturer

 If the original identification (trade-mark, serial number) markings have been defaced, altered, or removed

 Consumable components of any type are not covered, including but not limited to fans, fuses and filters etc.

 Cosmetic shortcoming which do not impair the use of the product for the intended purpose i.e. supply of energy

Warranty claims also exclude:

 Damages arising due to the fact that the use of the product for the intended purpose is no longer possible or only possible with

restrictions as a result of amendments to the statutory provisions applicable to the operation of the product made after the delivery

of the product

 Compensation for damages related to loss of power production or business operation or any expenses incurred by customer

towards repair & replacement of the product (including but not limited to labor, transportation, temporary power)

 Cost arising from changes to existing PV systems or building installations or vehicle or marine vessel installation and like

 Additional costs and expenses (i.e. shipping costs, travel, accommodation, meals, etc.) arising due to remote locations of the

indicated geographies, including but not limited to islands and overseas territories


4. Warranty Return and Repair Process

Contact Xantrex Customer Service with a brief description of the error to evaluate & troubleshoot the issue while product is in the field

as many problems can be solved on site.

Please contact Xantrex customer service via email at customerservice@xantrex.com or call Xantrex customer service at 1-800-670-

0707 or visit our website at: http://www.xantrex.com


i. Return Material Authorization (RMA)

After attempts to correct the problem with customer’s assistance, if the Product must be returned to Xantrex LLC or designated

service partner for replacement or repair, the customer must return it to the original place of purchase or obtain a Return Material

Authorization (RMA) number and the correct return center "Ship To" address. Product shipments will be refused and returned at

your expense if they are unauthorized or returned without an RMA number clearly marked on the outside of the shipping box or

if they are shipped collect or if they are shipped to the wrong location.

When you contact Xantrex LLC to obtain service, please have your instruction manual ready for reference and be prepared to

supply:

 The serial number and product code of your Product

 Information about the installation or inspection certificate

 Information about the failure and/or reason for the return

 A copy of your dated proof of purchase


Xantrex LLC reserves the right to refuse exchange requests for lack of proper documentation and information.


ii. Once the RMA has been issued for exchange

Xantrex LLC will generally ship an equivalent replacement Product to the specified customer or the distributor location within 48-

72 hours.

The allegedly defective product must be returned to Xantrex LLC in the same transport packaging that the replacement unit was

provided in. Xantrex LLC will supply all labels and documentation for the return of the defective Product. The defective Product

must be shipped back to Xantrex LLC within 10 working days after receiving the replacement product. If we do not receive the

product within this timeframe, the unit cost will be billed back to the customer (including shipping and handling fees).


iii. Once an RMA has been issued for repair

Xantrex LLC will arrange for the repair of the Product on-site or at a repair facility.

The allegedly defective Product being returned for repair at Xantrex LLC, or designated service partner, must be packaged in a

suitable manner to prevent damage during transportation (equivalent to original packaging or better). Xantrex LLC will provide

the necessary instructions to correctly ship the Product (including designated freight carrier, documentation information, address,

etc.) to the repair facility.

Standard ground shipping costs are covered by Xantrex LLC both ways. Any expedited shipping costs will be the responsibility of the

customer and billed accordingly.

Visually evident damage caused by shipping or mishandling is to be reported to the freight carrier within 24 hours. Shipping damage

is the responsibility of the freight carrier, not Xantrex LLC, and should always be duly noted with the freight carrier prior to accepting

and signing for the Product

Any Products that are damaged during the returned shipping process are not covered by this warranty. Xantrex LLC assumes no

liability for this damage.


5. Service Reimbursement

Xantrex LLC in its sole discretion may offer a service reimbursement for the services of a qualified installer performing specific Product

replacement and re-commissioning under the terms of this warranty. Please contact your local Xantrex LLC office for details and

application related to your Product.


6. Invalid Warranty Claim

If the returned defective Product to Xantrex LLC (or service partner) pursuant to this Policy, and is found by Xantrex LLC to be free of

defects that would qualify it for repair or replacement under this Policy, Xantrex LLC may charge a flat-rate inspection charge for each

product of $250 USD, plus shipping and packaging costs. In the event the defect free unit is returned to the customer then to also

charge for the replacement unit.


7. Out of Warranty Service

If the warranty period for your Product has expired, if the unit was damaged by misuse or incorrect installation, if other conditions of

the warranty have not been met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee, as

determined by Xantrex LLC in its sole discretion.

Please contact your local Xantrex LLC office to determine if out of warranty service is available for your Product.

To return your product for out of warranty service, contact Xantrex LLC Customer Service for a Return Material

Authorization (RMA) number and follow the other steps outlined in "Return Procedure".

Payment options such as credit card or money order will be explained by the Customer Service Representative. In cases where the

minimum flat fee does not apply, as with incomplete units or units with excessive damage, an additional fee will be charged. If

applicable, you will be contacted by Customer Service once your unit has been received.



8. Disclaimer of Implied and Other Warranties and Limitation of Liability

THIS CONTRACTUAL WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY XANTREX LLC IN CONNECTION

WITH YOUR XANTREX LLC PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES,

CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED, STATUTORY

OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY CONTRACT, TORT,

NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR

OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR CONDITION OF QUALITY,

MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE.

ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, MERCHANTABLE QUALITY OR FITNESS FOR A

PARTICULAR PURPOSE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE

LIMITED IN DURATION TO THE PERIOD STIPULATED UNDER THIS CONTRACTUAL WARRANTY


LIMITATION OF LIABILITY

WHERE APPLICABLE LAW ALLOWS AND DOES NOT PROHIBIT OR RESTRICT SUCH LIMITATION, XANTREX LLC’S

LIABILITY FOR ANYTHING RELATING TO THIS PRODUCT, SHALL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT

IN NO EVENT WILL XANTREX LLC BE LIABLE FOR: (A) ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL

DAMAGES, INCLUDING LOST PROFITS, LOST REVENUES, FAILURE TO REALIZE EXPECTED SAVINGS, OR OTHER

COMMERCIAL OR ECONOMIC LOSSES OF ANY KIND, EVEN IF XANTREX LLC HAS BEEN ADVISED, OR HAD REASON TO

KNOW, OF THE POSSIBILITY OF SUCH DAMAGE; (B) ANY LIABILITY ARISING IN TORT, WHETHER OR NOT ARISING OUT OF

XANTREX LLC 'S NEGLIGENCE, AND ALL LOSSES OR DAMAGES TO ANY PROPERTY OR FOR ANY PERSONAL INJURY OR

ECONOMIC LOSS OR DAMAGE CAUSED BY THE CONNECTION OF A PRODUCT TO ANY OTHER PRODUCT OR SYSTEM;

AND (C) ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE INCORRECT

INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT BY PERSONS NOT AUTHORIZED BY XANTREX LLC.


Exclusions

IF THIS PRODUCT IS A CONSUMER PRODUCT, FEDERAL LAW DOES NOT ALLOW AN EXCLUSION OF IMPLIED

WARRANTIES. TO THE EXTENT YOU ARE ENTITLED TO IMPLIED WARRANTIES UNDER FEDERAL LAW, TO THE EXTENT

PERMITTED BY APPLICABLE LAW THEY ARE LIMITED TO THE DURATION OF THIS CONTRACTUAL WARRANTY. SOME

STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS OR EXCLUSIONS ON IMPLIED WARRANTIES OR

ON THE DURATION OF AN IMPLIED WARRANTY OR ON THE LIMITATION OR EXCLUSION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION(S) OR EXCLUSION(S) MAY NOT APPLY TO YOU. THIS

CONTRACTUAL WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY

FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.

    • Related Articles

    • Xantrex SW Series Warranty

      This Xantrex LLC Contractual Warranty applies to the following products: • Freedom SW inverter charger Models: 815-2012, 815-2012-01, 815-2024, 815-3012, 815-3012-01, 815-3024, 815-2524-02, 815-3524-02 Geographic Validity: United States of America ...