This Xantrex LLC Contractual Warranty applies to the following products:
• Freedom XC inverter charger
Models: 817-1050, 817-2080
• Freedom X inverter
Models: 817-1000, 817-2000, 817-3000
Geographic Validity:
United States of America and Canada
This Contractual Warranty is provided by Xantrex LLC and covers defects in workmanship and materials in your Product. This warranty
period lasts from the date of purchase at the point of sale to you, the original end user, unless otherwise agreed in writing (the
"Warranty Period"). This Contractual Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty
Period.
If a product becomes defective within the Xantrex LLC contractual warranty period, one of the following options, as selected by Xantrex
LLC, will be performed at no charge for materials or labor costs, unless this should be impossible or disproportionate. It is mandatory
that customer notify Xantrex LLC of the Product defect within the Warranty Period, and provided that Xantrex LLC, or designated
service partner, through inspection establishes the existence of such a defect and that it is covered by this Contractual Warranty:
• Repairing the product onsite,
• Repairing the product at Xantrex LLC, or designated repair facility, or
• Exchange the Product with a Replacement Product (of equivalent value according to model and age)
Alternatively, at Xantrex LLC's sole discretion, cash compensation equal to the Product’s residual value may be offered. The term “disproportionate” applies in particular if the costs to Xantrex LLC were deemed unreasonable according to the following criteria:
• With reference to the value the product would have without the defect
• Taking into account the significance of the defect, and
• After consideration of alternative workaround possibilities available to the customer without significant inconvenience
original Warranty Period or 90 days from the date of the return shipment to the customer, whichever is greater. All replaced Products and all parts removed from repaired Products become the property of Xantrex LLC.
3. Warranty Limitations
This Contractual Warranty does not warrant uninterrupted or error-free operation of the Product or cover normal wear and tear of the
Product or costs related to the removal, installation, or troubleshooting of the customer's electrical systems. The warranty claims that
relate to defects caused by any of the following factors are not covered by the Contractual Warranty:
• Improper Use or Non-compliance with installation, commissioning, operation or maintenance instructions (i.e. not according to
the operation & installation manual)
• Unauthorized modifications, changes or attempted repairs,
• Vandalism, destruction through external influence and/or persons/animals
• Use in an unsuitable environment, including any environment or location that causes excessive wear and tear or dirt or dust or
debris buildup within the system or that is difficult or unsafe for Xantrex LLC representatives to access
• Insufficient ventilation
• Installation in a corrosive environment
• Failure to observe applicable safety standards & regulations
• Damages during transportation or storage
• Force majeure, examples include, but not limited to: fire, flood, earthquakes, storm damage, overvoltage & lightning strikes
• Exposure to fire, water, snow, moisture, or liquid ingress (except for any such exposure to environmental conditions that your
Product was specifically designed to withstand as indicated in the applicable specifications for your Product)
• Used as a component part of a product expressly warranted by another manufacturer
• If the original identification (trade-mark, serial number) markings have been defaced, altered, or removed
• Consumable components of any type are not covered, including but not limited to fans, fuses and filters etc.
• Cosmetic shortcoming which do not impair the use of the product for the intended purpose i.e. supply of energy
Warranty claims also exclude:
• Damages arising due to the fact that the use of the product for the intended purpose is no longer possible or only possible with
restrictions as a result of amendments to the statutory provisions applicable to the operation of the product made after the delivery
of the product
• Compensation for damages related to loss of power production or business operation or any expenses incurred by customer
towards repair & replacement of the product (including but not limited to labor, transportation, temporary power)
• Cost arising from changes to existing PV systems or building installations or vehicle or marine vessel installation and like
• Additional costs and expenses (i.e. shipping costs, travel, accommodation, meals, etc.) arising due to remote locations of the
indicated geographies, including but not limited to islands and overseas territories
Contact Xantrex Customer Service with a brief description of the error to evaluate & troubleshoot the issue while product is in the field
as many problems can be solved on site.
Please contact Xantrex customer service via email at customerservice@xantrex.com or call Xantrex customer service at 1-800-670-
0707 or visit our website at: http://www.xantrex.com
After attempts to correct the problem with customer’s assistance, if the Product must be returned to Xantrex LLC or designated
service partner for replacement or repair, the customer must return it to the original place of purchase or obtain a Return Material
Authorization (RMA) number and the correct return center "Ship To" address. Product shipments will be refused and returned at
your expense if they are unauthorized or returned without an RMA number clearly marked on the outside of the shipping box or
if they are shipped collect or if they are shipped to the wrong location.
When you contact Xantrex LLC to obtain service, please have your instruction manual ready for reference and be prepared to
supply:
• The serial number and product code of your Product
• Information about the installation or inspection certificate
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
ii. Once the RMA has been issued for exchange
Xantrex LLC will generally ship an equivalent replacement Product to the specified customer or the distributor location within 48-
72 hours.
The allegedly defective product must be returned to Xantrex LLC in the same transport packaging that the replacement unit was
provided in. Xantrex LLC will supply all labels and documentation for the return of the defective Product. The defective Product
must be shipped back to Xantrex LLC within 10 working days after receiving the replacement product. If we do not receive the
product within this timeframe, the unit cost will be billed back to the customer (including shipping and handling fees).
Xantrex LLC will arrange for the repair of the Product on-site or at a repair facility.
The allegedly defective Product being returned for repair at Xantrex LLC, or designated service partner, must be packaged in a
suitable manner to prevent damage during transportation (equivalent to original packaging or better). Xantrex LLC will provide
the necessary instructions to correctly ship the Product (including designated freight carrier, documentation information, address,
etc.) to the repair facility.
Standard ground shipping costs are covered by Xantrex LLC both ways. Any expedited shipping costs will be the responsibility of the
customer and billed accordingly.
Visually evident damage caused by shipping or mishandling is to be reported to the freight carrier within 24 hours. Shipping damage
is the responsibility of the freight carrier, not Xantrex LLC, and should always be duly noted with the freight carrier prior to accepting
and signing for the Product
Any Products that are damaged during the returned shipping process are not covered by this warranty. Xantrex LLC assumes no
liability for this damage.
Xantrex LLC in its sole discretion may offer a service reimbursement for the services of a qualified installer performing specific Product
replacement and re-commissioning under the terms of this warranty. Please contact your local Xantrex LLC office for details and
application related to your Product.
If the returned defective Product to Xantrex LLC (or service partner) pursuant to this Policy, and is found by Xantrex LLC to be free of
defects that would qualify it for repair or replacement under this Policy, Xantrex LLC may charge a flat-rate inspection charge for each
product of $250 USD, plus shipping and packaging costs. In the event the defect free unit is returned to the customer then to also
charge for the replacement unit.
If the warranty period for your Product has expired, if the unit was damaged by misuse or incorrect installation, if other conditions of
the warranty have not been met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee, as
determined by Xantrex LLC in its sole discretion.
Please contact your local Xantrex LLC office to determine if out of warranty service is available for your Product.
To return your product for out of warranty service, contact Xantrex LLC Customer Service for a Return Material
Authorization (RMA) number and follow the other steps outlined in "Return Procedure".
Payment options such as credit card or money order will be explained by the Customer Service Representative. In cases where the
minimum flat fee does not apply, as with incomplete units or units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your unit has been received.
8. Disclaimer of Implied and Other Warranties and Limitation of Liability
THIS CONTRACTUAL WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY XANTREX LLC IN CONNECTION
WITH YOUR XANTREX LLC PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES,
CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED, STATUTORY
OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY CONTRACT, TORT,
NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR
OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR CONDITION OF QUALITY,
MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE.
ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, MERCHANTABLE QUALITY OR FITNESS FOR A
PARTICULAR PURPOSE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE
LIMITED IN DURATION TO THE PERIOD STIPULATED UNDER THIS CONTRACTUAL WARRANTY
WHERE APPLICABLE LAW ALLOWS AND DOES NOT PROHIBIT OR RESTRICT SUCH LIMITATION, XANTREX LLC’S
LIABILITY FOR ANYTHING RELATING TO THIS PRODUCT, SHALL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT
IN NO EVENT WILL XANTREX LLC BE LIABLE FOR: (A) ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING LOST PROFITS, LOST REVENUES, FAILURE TO REALIZE EXPECTED SAVINGS, OR OTHER
COMMERCIAL OR ECONOMIC LOSSES OF ANY KIND, EVEN IF XANTREX LLC HAS BEEN ADVISED, OR HAD REASON TO
KNOW, OF THE POSSIBILITY OF SUCH DAMAGE; (B) ANY LIABILITY ARISING IN TORT, WHETHER OR NOT ARISING OUT OF
XANTREX LLC 'S NEGLIGENCE, AND ALL LOSSES OR DAMAGES TO ANY PROPERTY OR FOR ANY PERSONAL INJURY OR
ECONOMIC LOSS OR DAMAGE CAUSED BY THE CONNECTION OF A PRODUCT TO ANY OTHER PRODUCT OR SYSTEM;
AND (C) ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE INCORRECT
INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT BY PERSONS NOT AUTHORIZED BY XANTREX LLC.
IF THIS PRODUCT IS A CONSUMER PRODUCT, FEDERAL LAW DOES NOT ALLOW AN EXCLUSION OF IMPLIED
WARRANTIES. TO THE EXTENT YOU ARE ENTITLED TO IMPLIED WARRANTIES UNDER FEDERAL LAW, TO THE EXTENT
PERMITTED BY APPLICABLE LAW THEY ARE LIMITED TO THE DURATION OF THIS CONTRACTUAL WARRANTY. SOME
STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS OR EXCLUSIONS ON IMPLIED WARRANTIES OR
ON THE DURATION OF AN IMPLIED WARRANTY OR ON THE LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION(S) OR EXCLUSION(S) MAY NOT APPLY TO YOU. THIS
CONTRACTUAL WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY
FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.