Manufacturer’s Warranty: OceanLED provides a comprehensive 2 or 3-year manufacturer’s warranty for all products, effective from the date of sale.
Specific warranty durations for each product can be found below:
Explore XFM (E2, E3, E6, E7): 3 Years
Explore Weld-In (E8, E9): 3 Years
F, L, M, V Series: 2 Years
Pro-Series (aftersales only): 2 Years
Sport: 2 Years
Sport Docklight: 2 Years
X-Series: 2 Years
D3: 2 Years
M6: 2 Years
Eyes Camera: 2 Years
Warranty Declaration for X-Series Sport and D3 Lights
X-Series, Sport and D3 lights purchased after 21/03/2024 will be subject to a ‘No Quibble’ warranty. Under this comprehensive warranty, OceanLED will issue free of charge replacements providing the following criteria is adhered to:
- Troubleshooting conducted / fault described
- Proof of purchase provided
- Product within its warranty window
- Item(s) returned if requested
Please be aware that the ‘No Quibble’ warranty is a ‘one-time’ claim per product. Once the right has been exercised for the first time, the new product will be subject to our ‘standard’ warranty terms. OceanLED reserves the right to rescind this ‘no quibble’ warranty offering at any time.
Warranty Declaration for All Other Lights
All of our remaining lighting products, excluding X-Series, Sport and D3 lights, are subject to our ‘standard’ warranty terms. This ‘standard’ warranty covers manufacturing defects and unforeseen issues during normal use. Please note that the warranty acceptance is subject to OceanLED’s receipt of the product, and an inspection/fault determination conducted by our team.
Claim Process: To initiate a claim, contact the point of purchase or an authorized OceanLED dealer. Ensure completion of troubleshooting, and submit the following information:
- Customer and Boat Names
- Current Vessel or Product Location
- Detailed Failure Description with Photographic Evidence
- Test Details
- Serial Numbers and Proof of Purchase from OceanLED and Subsequent Sales
- High-Quality Images of the Claimed Products
Troubleshooting Guidelines: Refer to product manuals on the OceanLED website (https://www.oceanled.com/) for troubleshooting guidelines. Claims may be rejected if troubleshooting is incomplete, information is insufficient, the warranty period has lapsed, the product isn’t returned within 30 days of authorization, improper installation or use is evident, the product is incomplete/damaged upon return, or no defect is found.
Detailed Terms and Conditions: For a comprehensive understanding of the warranty terms and conditions, please refer to sections 1-6 below. These terms ensure a fair and effective resolution process for all warranty claims. This policy aims to provide clarity, ease of understanding, and a seamless process for customers to benefit from the warranty coverage offered by OceanLED.
Corrosion Disclaimer: It is important to note that all metal components are susceptible to corrosion in saltwater environments. Factors influencing corrosion, such as immersion during installation or improper sealing of connections, are not directly linked to our products. OceanLED cannot be held accountable for corrosion-related defects. Instances of aggressive corrosion due to improper installation, bonding, or nearby stray currents will not be eligible for warranty claims.
Colour Variation and Design Changes: Colour variations are inherent to LED manufacturing, and OceanLED strives to match light colours. However, differences may exist between batches. OceanLED retains the right to modify product designs, the product range, and manufacturing components without prior communication.
Ancillary and Indirect Costs: OceanLED is not responsible for ancillary or indirect costs, including vessel haul-outs, scaffolding, lifting equipment, or associated labour expenses related to warranty claims.
Warranty Claim Process: Valid warranty claims, supported by failure data, can be processed through the original dealer or the closest dealer geographically at the time of failure. Submission of a serial number and a detailed failure mechanism description, along with the required information, is necessary. The defective product must be returned to OceanLED within 30 days for testing and verification. If the failure is due to a manufacturing fault, OceanLED may opt to repair, replace, or refund the original purchase value.
Voiding of Warranty: Warranty may be voided if returned products are significantly damaged, lack sufficient cable length for testing, are incomplete, or lack identifiable matching sub-assemblies. High-pressure hosing or jet-washing of products is prohibited, and warranty will be voided if evidence of such cleaning methods is found.
Chemical Cleaners and Replacement Process: The use of chemical cleaners is prohibited, and products showing signs of chemical cleaning will have their warranty voided. Urgent replacements directly from OceanLED may require an initial invoice, refundable for valid claims. If a warranty claim is found void, or the faulty product is not returned within 45 days, payment for the replacement product may be required. Claims without returned products after 45 days will be closed, and replacement parts will no longer be offered.
Urgent Replacement Process: In the event of an urgent replacement directly from OceanLED, an initial invoice will be issued for the replacement, with a refund applicable if the claim is valid. Alternatively, you may explore the option of securing an advance replacement through your original dealer.
Payment Obligation and Return Timeline: Should the warranty claim be deemed void for any reason or if the faulty product is not returned within 30 days, payment for the replacement product(s) will be required if not already made. Failure to return the defective products within the specified 30-day period, without a prior replacement, will result in the closure of the claim, and replacement parts will no longer be available.