There are three types of marine warranties available to customers within the Americas and the Caribbean.
Type 1: Standard Marine Consumer Limited Warranty — Self-performed owner-installed equipment
Type 2: Marine Certified Dealer Limited Warranty, including Parts and Onboard — Installed by a Garmin and NMEA or ABYC certified installer
Type 3: Marine Authorized OEM Limited Warranty, including Parts and Onboard — Installed by an authorized OEM boat builder
Note: This document only covers warranty on the Garmin Trolling Motor Family of products.
1.1.0 Garmin trolling motor products listed in Appendix 1: Trolling Motor are warranted to be free from defects in material or workmanship for a period of:
(a) three (3) years from the date the product was purchased by the first customer for recreational, noncommercial use, or
(b) one (1) year from the date the product was purchased by the first customer and had any commercial use thereafter. Commercial use means any usage associated with income-producing activities or other activities associated with the operation of a business.
The composite shaft of a trolling motor product used only for noncommercial, recreational use is warranted to be free from defects in materials and workmanship for the lifetime of the original customer and is nontransferable. The composite shaft of a trolling motor product used for any commercial use is one (1) year from the date the product was purchased by the first customer. Within the applicable period (lifetime of the original customer who used the trolling motor product only for noncommercial, recreational use or one (1) year from the date a trolling motor product used for a commercial use was purchased), Garmin will, at its sole option, provide a replacement composite shaft for any material or workmanship defects confirmed by Garmin. The customer will be responsible for any costs associated to the removal of the original shaft and installation of the replacement shaft.
1.1.1 Products not listed in the trolling motor policy, audio policy and marine policy are covered by the Garmin One-year Consumer Limited Warranty.
1.1.2 Such repairs or replacements of products listed in Appendix 1: Trolling Motor will be made at no charge to the customer for parts and labor, provided that the customer shall be responsible for any transportation costs to Garmin.
1.1.3 Garmin will not pay for onboard labor or travel required for this standard limited warranty.
1.1.4 This standard limited warranty does not affect the customer’s statutory rights under applicable laws or the customer’s rights against the retailer arising from the sales/purchase contract. In the absence of any contrary applicable laws, this standard limited warranty will be the customer’s sole and exclusive remedy against Garmin, and neither Garmin nor its affiliated entities will be liable for any incidental or consequential damages for breach of any expressed or implied warranty.
2.1.0 Customers and dealers should first contact a Garmin product support representative for technical assistance. After standard troubleshooting fault tests have been performed, a return material authorization (RMA) number will then be given. This RMA number is to be marked in plain view on the package being shipped to Garmin for the warranty service. This RMA number will act as a reference number for all parties involved. Technical assistance and request for an RMA can be made by visiting the Garmin Support Center.
2.1.1 The returned product must be shipped (insured) to Garmin with proof of purchase and the RMA number marked in plain view on the package. The regional shipping address will be provided by Garmin at the time of RMA.
2.1.2 Customers may choose to hire a certified dealer to perform this return procedure at the customer’s expense.
3.1.0 The Garmin onboard warranty period for Garmin trolling motor products listed in Appendix 1: Trolling Motor that are factory-new goods purchased from a Garmin approved dealer and installed by a Garmin and NMEA or ABYC certified installation entity is:
(a) three (3) years for parts and onboard service from the date the product was purchased by the first customer for recreational, noncommercial use, or
(b) one (1) year for parts and onboard service from the date the product was purchased by the first customer and had any commercial use thereafter.
The Garmin onboard warranty period for the composite shaft of a trolling motor product used only for noncommercial, recreational use is for the lifetime of the original customer and is nontransferable. The onboard warranty period for the composite shaft of a trolling motor product used for any commercial use is one (1) year from the date the product was purchased by the first customer. Within the applicable period (lifetime of the original customer who used the trolling motor product only for noncommercial, recreational use or one (1) year from the date a trolling motor product used for a commercial use was purchased), Garmin will, at its sole option, provide a replacement composite shaft for any material or workmanship defects confirmed by Garmin. The customer will be responsible for any costs associated to the removal of the original shaft and installation of the replacement shaft.
3.1.1 The warranty period commences from the date the Garmin branded products were purchased by the first retail customer.
3.1.2 The Garmin onboard warranty reimburses labor and travel for the warranty service repair and/or replacement for specific Garmin Trolling Motor branded products at set rates as defined in Appendix 1: Trolling Motor of this policy or as applicable. If additional time is required, prior approval in writing must be obtained from the Garmin Marine Warranty Administrator by email at marinewarranty@garmin.com. Under the onboard warranty, Garmin provides reimbursement for the cost of the maximum time allowed for that service or the actual time for the service (whichever is less).
3.1.3 Installations made by a third party that is not a Garmin and NMEA or ABYC certified entity or is not approved by Garmin will be classified as owner installations and will therefore be covered by the Type 1: Standard Marine Consumer Limited Warranty described above or the Garmin One-year Consumer Limited Warranty.
3.1.4 Proof of Garmin onboard warranty coverage is required. Proof of warranty is composed of the following:
3.1.5 The Garmin onboard warranty does not affect the customer’s statutory rights under applicable laws, nor the customer’s rights against the retailer arising from the sales/purchase contract. In the absence of any contrary applicable laws, this onboard warranty will be the customer’s sole and exclusive remedy against Garmin, and neither Garmin nor its affiliated entities will be liable for any incidental or consequential damages for breach of any expressed or implied warranty.
4.1.0 Customers should contact Garmin or a Garmin and NMEA or ABYC certified entity within 30 days of a product failure for warranty service. All customers and/or Garmin and NMEA or ABYC certified entities are required to perform standard troubleshooting fault tests to determine whether onboard warranty service is appropriate. After standard troubleshooting fault tests have been performed, an RMA number will then be given. This RMA number is to be marked in plain view on the package being shipped to Garmin for the warranty service. This RMA number will act as a reference number for all parties involved. Technical assistance and request for an RMA can be made by visiting the Garmin Support Center.
4.1.1 Each onboard warranty service must be accompanied by a warranty claim form, which must be completed in full and is used to track the claim. It is to be quoted in any matters regarding the claim.
4.1.2 Failure to complete the form fully or missing or insufficient information will delay in processing the claim and may result in claim denial.
4.1.3 A completed service report (invoice/work order) must be attached to the warranty claim form. The service report should include service time, shop rate, fault symptoms, repair remedy and should include reason for additional labor/travel/mileage if approved by Garmin.
4.1.4 Completed onboard warranty claim forms must be submitted to the Marine Warranty Administrator, including supporting documentation within 30 days of service completion. Garmin will only accept the online claim form, located using the following link: Garmin Marine Claim Form. Garmin reserves the right to deny claims submitted outside of this period. All service dealers are required to provide the following documents with a claim form: a Service Report (section 4.1.3), a copy of the Original Proof of Purchase/Installation of the device and, based on your location, an IRS tax form (required with the first claim of the calendar year only). Allow 4 to 6 weeks to process the claim.
5.1.0 The Garmin OEM Parts and Onboard Warranty period for Garmin trolling motor products listed in Appendix 1: Trolling Motor that are factory-new goods purchased and installed by an authorized OEM board builder “OEM” is:
(a) three (3) years for parts and onboard service from the date the product was purchased by the first customer for recreational, noncommercial use, or
(b) one (1) year for parts and onboard service from the date the product was purchased by the first customer and had any commercial use thereafter.
The Garmin OEM Parts and Onboard Warranty period for the composite shaft of a trolling motor product used only for noncommercial, recreational use is for the lifetime of the original customer and is nontransferable. The Garmin OEM Parts and Onboard Warranty period for the composite shaft of a trolling motor product used for any commercial use is one (1) year from the date the product was purchased by the first customer. Within the applicable period (lifetime of the original customer who used the trolling motor product only for noncommercial, recreational use or one year from the date a trolling motor product used for a commercial use was purchased), Garmin will, at its sole option, provide a replacement composite shaft for any material or workmanship defects confirmed by Garmin. The customer will be responsible for any costs associated to the removal of the original shaft and installation of the replacement shaft.
5.1.1 The warranty period commences from the date of vessel purchase by the first retail customer.
5.1.2 The Garmin onboard warranty reimburses labor and travel for the warranty service repair and/or replacement for specific Garmin branded products at set rates as defined in Appendix 1: Trolling Motor, as applicable. If additional time is required, prior approval in writing must be obtained from the Garmin Marine Warranty Administrator by email at marinewarranty@garmin.com. Under the onboard warranty, Garmin provides reimbursement for the cost of the maximum time allowed for that service or the actual time for the service (whichever is less).
5.1.3 Installations made by an OEM selected third party that is not a Garmin and NMEA or ABYC certified entity or is not approved by Garmin will be classified as owner installations and will therefore be covered by the Type 1 Standard Marine Consumer Limited Warranty described above.
5.1.4 Proof of OEM parts and onboard warranty coverage is required. Proof of warranty is composed of:
5.1.5 The Garmin onboard warranty does not affect the customer’s statutory rights under applicable laws, nor the customer’s rights against the retailer arising from the sales/purchase contract. In the absence of any contrary applicable laws, this onboard warranty will be the customer’s sole and exclusive remedy against Garmin, and neither Garmin nor its affiliated entities will be liable for any incidental or consequential damages for breach of any express or implied warranty.
6.1.0 Customers should contact Garmin, a Garmin and NMEA or ABYC certified installer or OEM dealership within 30 days of a product failure for warranty service. All customers, Garmin and NMEA or ABYC certified entities and OEM or OEM dealerships are required to perform standard troubleshooting fault tests to determine whether onboard warranty service is appropriate. After standard troubleshooting fault tests have been performed, an RMA number will then be given. This RMA number is to be marked in plain view on the package being shipped to Garmin for the warranty service. This RMA number will act as a reference number for all parties involved. Technical assistance and request for an RMA can be made by visiting the Garmin Support Center.
6.1.1 Each onboard warranty service must be accompanied by a warranty claim form, which must be completed in full and is used to track the claim. It is to be quoted in any matters regarding the claim.
6.1.2 Failure to complete the form or missing or insufficient information will delay in processing the claim and may result in claim denial.
6.1.3 The Vessel Hull Number from an authorized OEM boat builder is required to receive labor reimbursement for products listed in Appendix 1: Trolling Motor.
6.1.4 A completed service report (invoice/work order) must be attached to the warranty claim form. The service report should include service time, shop rate, fault symptoms, repair remedy and should include reason for additional labor/travel/mileage if approved by Garmin.
6.1.5 Claims forms must be submitted online and include supporting documentation within 30 days of service completion. Garmin reserves the right to deny claims submitted outside of this period. All service dealers are required to provide the following documents with a claim form: a Service Report (section 6.1.4), a copy of the Original Proof of Purchase/Installation of the device or vessel containing Garmin marine devices installed by the OEM and, based on your location, an IRS tax form (only required with the first claim of the year). Allow 4 to 6 weeks to process the claim.
6.1.6 Marine online warranty claim forms can be found on the Garmin website at: Warranty Claim Form.
7.1.0 In addition to the limitations above, the warranty exclusions set forth below shall apply to the Standard Marine Consumer Limited Warranty, Marine Certified Dealer Limited Warranty and the Marine Authorized OEM Limited Warranty.
7.1.1 Installations not in accordance with the installation guidelines provided in the Garmin branded user/install manual will invalidate the warranty.
7.1.2 The warranty policy does not cover costs associated with non Garmin manufactured transducers, damage due to improper transducer configuration, and transducer replacements or haul-outs and launches. It also does not cover shop supplies, lost production time or collateral damage.
7.1.3 The warranty policy does not cover product failures due to shipping damage, accident, abuse or misuse, improper storage, alteration or unauthorized repair, corrosion, products on which the serial number has been tampered with, power spikes, vandalism, water ingress, submersion, or other acts of God (force majeure) or weather phenomena such as lightning, flash floods, spills of food or liquids, maladjustment of customer controls, etc.
7.1.4 The warranty policy does not apply if Garmin was not notified by the consumer of the alleged defect or malfunction of the product during the applicable limited warranty period.
7.1.5 The warranty policy does not apply if the product was used with or connected to an accessory not supplied by Garmin or fit for use with Garmin branded product or used in a manner other than its intended use.
7.1.6 Garmin assumes no responsibility for damage incurred during installation.
7.1.7 The Garmin onboard warranty does not extend to self-performed owner-installed equipment or installations.
7.1.8 The warranty policy does not cover incorrectly specified product, incorrectly specified transducers, incorrect transducer installation, transducer aeration problems, RF interference installation problems, existing onboard electrical systems noise, stray voltages, chart cartography errors, units subjected to or connected to the incorrect voltage supply level or voltage type.
7.1.9 The warranty policy does not cover LCD displays that exhibit faulty pixels that are within technical specifications as determined by Garmin or the Garmin approved LCD supplier.
7.2.0 The warranty policy does not cover luxury software updates, system checkouts or calibrations unless these aforementioned activities are done in accordance with the user/installation manual of the product that is being repaired/serviced.
7.2.1 The warranty policy does not cover products for which a suitable proof of purchase showing date, dealer/retailer, serial number or installation invoice (if required) cannot be demonstrated at the time of the request for warranty service.
7.2.2 The warranty policy does not cover sea trials. If, in exceptional circumstances, you have a specific case that warrants a sea trial, please contact the marine warranty administrator via email at marinewarranty@garmin.com.
7.2.3 The warranty policy does not cover damage or costs resulting from the connection of third-party products.
7.2.4 The warranty policy does not cover freight costs associated with the return of defective equipment to Garmin nor is such freight payable by Garmin.
7.2.5 The warranty policy does not cover water intrusion caused by high-pressure water sprayers or damage to products caused by harsh chemicals.
7.3.0 The warranty policy does not cover Silva branded compasses.
7.3.1 The warranty policy does not cover costs associated with modified or painted products outside of manufacture specifications.
7.3.2 The warranty policy does not cover normal wear and tear or misuse, or cosmetic damage, such as scratches, nicks and dents.
7.3.3 The warranty policy does not cover installations of trolling motor products on vessels outside of manufacture recommended vessel size and weight specifications.
7.3.4 The warranty policy does not cover improper or insufficient care or maintenance. As a result, the warranty policy does not cover trolling motor products that have not been maintained as required by the applicable Trolling Motor Maintenance Manual or any costs associated with performing maintenance required by the applicable Trolling Motor Maintenance Manual.
7.3.5 The warranty policy does not cover damage resulting from or caused by inadequate cleaning or improper service of trolling motor products used in saltwater or brackish water.
7.3.6 The warranty policy does not cover damage caused by accident, incorrect installation, incorrect stowing, abuse, misuse, water, flood, fire, other acts of nature or external causes, or failure to obtain required annual maintenance service of a trolling motor product.
7.3.7 The warranty policy does not cover damage to a product that has been connected to power and/or data cables that are not supplied by Garmin or damage to a product that has been connected to cables that are not certified by Underwriters Laboratories (UL) and are not labeled as Limited Power Source (LPS).
7.3.8 The warranty policy does not cover costs associated with or related to normal maintenance or replacement of parts or accessories that are not defined as a manufacture defect.
7.3.9 The warranty policy does not cover costs associated with or related to the removal and replacement of non Garmin products to gain access to Garmin products requiring replacement.
7.4.0 Product recalls: In the event Garmin chooses to recall a product from the field, we reserve the right to establish a fair rate (time, travel and hourly rate) for removal and replacement of such product based on a case-by-case situation.
7.4.1 Garmin reserves the right to refuse any warranty service claim it deems unfair or nonconforming to the policies and procedures set forth in this warranty document. In addition, Garmin reserves the right to refuse to pay warranty labor reimbursement to any service dealer it finds not performing quality work or manipulating this warranty policy in a way that is not in the interest of Garmin or the end user.
8.1.0 Any return of defective product must have an RMA number issued in advance.
8.1.1 The RMA is valid for 45 days from the date of issuance. Units must be returned to Garmin within this period; otherwise, the RMA may be canceled.
8.1.2 Unmarked boxes or returns without RMA numbers will be returned to sender.
8.1.3 Freight costs: Inbound delivery to Garmin is the responsibility of the Garmin and NMEA or ABYC certified installation entity, OEM, dealer or the customer. Standard ground outbound shipping freight cost will be paid by Garmin. Overnight or second-day express delivery freight service is available at an additional cost, paid by the requester.